Privacy Policy

Information We Collect

At Know Harbor, we collect information that helps us provide better financial analysis services to investment professionals. The data we gather falls into several categories, each serving specific purposes for our platform functionality.

Personal Information

When you create an account or use our services, we collect personal details including your name, email address, professional title, and company information. This helps us tailor our platform to your specific investment focus and professional needs.

• Full name and professional credentials
• Email address and phone number
• Company name and job title
• Professional investment experience level
• Areas of investment specialization

Usage Data

We automatically collect information about how you interact with our platform. This includes the financial reports you access, analysis tools you use most frequently, and time spent reviewing different market sectors. Understanding these patterns helps us improve our service delivery.

How We Use Your Information

Your data serves multiple purposes within our platform ecosystem. We use it to personalize your experience, deliver relevant financial insights, and maintain the security of your account.

• Providing customized investment analysis and market reports
• Sending relevant financial news and market updates
• Improving our platform based on user behavior patterns
• Maintaining account security and preventing unauthorized access
• Facilitating communication about platform updates and new features

Data Storage and Security

We implement comprehensive security measures to protect your information. Our servers use advanced encryption, and we regularly update our security protocols to address emerging threats in the financial technology sector.

Security Measures

Your data is protected through multiple layers of security including SSL encryption for data transmission, secure database storage with regular backups, and restricted access controls for our team members.

We maintain partnerships with leading cybersecurity firms to ensure our platform meets the highest standards expected in financial services. Regular security audits help us identify and address potential vulnerabilities before they become issues.

Data Retention

We retain your personal information for as long as your account remains active or as needed to provide services. After account closure, we keep certain data for up to seven years to comply with financial regulations and legal requirements in South Africa.

Your Rights and Choices

You have significant control over your personal information and how we use it. These rights reflect our commitment to transparency and your privacy autonomy.

Access and Control

• Request a copy of all personal data we hold about you
• Update or correct inaccurate information in your profile
• Delete your account and associated personal information
• Opt out of marketing communications while maintaining service access
• Request data portability to transfer information to another service

To exercise these rights, contact our privacy team using the information provided below. We respond to all requests within 30 days and provide clear explanations of any actions taken.

Third-Party Services

Our platform integrates with several third-party services to enhance functionality. These include financial data providers, analytics tools, and communication services. Each partner meets our strict privacy and security standards.

We share minimal necessary information with these partners and maintain data processing agreements that require them to protect your information according to our standards. You can request details about specific third-party relationships by contacting us.

International Data Transfers

Some of our service providers operate internationally. When we transfer your data outside South Africa, we ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions where applicable.

Cookies and Tracking

We use cookies and similar technologies to enhance your platform experience. These help us remember your preferences, maintain your session security, and analyze platform usage patterns.

You can control cookie settings through your browser, though disabling certain cookies may limit platform functionality. We use both session cookies that expire when you close your browser and persistent cookies that remain for specified periods.

• Essential cookies for platform functionality and security
• Analytics cookies to understand user behavior and improve services
• Preference cookies to remember your settings and customizations

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, legal requirements, or platform features. Significant changes are communicated via email and platform notifications at least 30 days before implementation.

We encourage you to review this policy regularly to stay informed about how we protect your information. The most current version is always available on our platform with the effective date clearly displayed.